Consumer Voices for Health

In 2012, Atlantic Philanthropies funded a multi-year initiative, entitled the “Campaign for Better Care” (CBC), which sought to engage vulnerable populations enrolled in public health plans to ensure that health reform measures reflected their needs, interests, and preferences. Three national advocacy organizations (Community Catalyst, the National Partnership for Women and Families, and PICO) developed models of consumer engagement in institutional decision-making. The Campaign's evaluation component was led by PRL-IHPS’ faculty Dana Hughes, DrPH, Claire Brindis, DrPH, Laura Schmidt, PhD, and Laurie Jacobs, PhD. The evaluation included site visits, document review, and telephone interviews. As part of the evaluation, the evaluation team developed a brief video to capture the voices of patients and providers, who share their stories about barriers in obtaining and providing health care.

As part of the campaign, a comprehensive evaluation was conducted by the Philip R. Lee Institute for Health Policy Studies at the University of California, San Francisco. The evaluation included site visits, document review and three waves of semi-structured telephone interviews of key informants associated with each of the three projects. To supplement the key informant interviews, we conducted 47 additional video-taped interviews of patients and providers to hear their stories about issues they face obtaining and providing health care, as well as their views of the impact of the CBC. 

This video is a product of those interviews with patients and providers. View video: