Raising up the voices of the closest observers of care 

Are online sources of consumer-generated content more influential than scientifically validated measures of quality published studies? Naomi S. Bardach, MD, professor in the Department of Pediatrics and the Philip R. Lee Institute for Health Policy Studies looks at how consumers rate medical services in the journal of BMJ Quality & Safety.

Given the increasing presence of online consumer-generated content, multiple studies over the past decade have examined whether the consumer-generated data are meaningful and whether they contribute to better informed consumers. Do they steer people to high-performing providers, thereby improving the quality of care for consumers, or to low-quality choices, leading to poor care and potentially worse outcomes?

Read more: http://qualitysafety.bmj.com/content/early/2017/12/07/bmjqs-2017-007149.full